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Email Us

CLICK HERE TO EMAIL US

Call Us

Our Customer Service Team is available to take your calls daily during the following business hours:


Monday thru Friday: 9:00am-6:00pm & 10:00pm-7:00am (GMT+9H)
Lunch: 12:30pm-1:30pm & 2:00am-3:00am (GMT+9H)
Closed on Sat, Sun, Holidays


* Click here to use the time zone converter.

 

Toll Free:
 1-855-521-5164

How to order

| Payment

What forms of payment do you accept?

We accept the following forms of payments:


● PayPal & Credit cards (VISA, MASTER, AMEX, DISCOVER)


What can I do if the payment does not process successfully?

In case you are using PayPal, E-checks are not accepted.

You may also check your account status and review buyer information you have entered before making the payment.

When using credit card, you need to check following or contact the card issuing bank for more details.

① Credit card should be approved for online use

② Some credit cards can only be used within the country issued

③ In case of exceeding monthly limit, payment is not accepted

④ If the card holder has records of chargeback cases, transaction may be blocked

⑤ Card holder's information must match with the buyer information


How do I know if my payment went through successfully?

Once payment is made, transaction details are sent through e-mail from both our store system and Payment Gateway (PAYPAL). Our email includes the list of items you have purchased.



| Order

Do you also have mobile exclusive page for the store?

We offer the mobile exclusive page. Click here if you want to switch the page into mobile version.


Do I need to register before placing an order?

You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases. Click here to register.


What is the status of my order?

Once an order is placed, you will receive an order number and a confirmation email with your order summary. Click here to check the status of your order. If you are a registered user, simply log in to your account then go to ORDER LIST of MY ACCOUNT. Non-member users can enter their order number in the designated fields.


How do I reset my password?

If you can't remember your password, please enter your email address and ID to reset your password. Click here to reset your password.



| Product

Where can I find the related items from the selected item page?

We provide the related items of your selected item at the bottom of the page. You may use the related items as reference of your style guide. Please contact our Customer Center if you cannot find the related items that you are interested in.


How can I convert my size into Korean size?

Click here to see the standard size guide (measurement guide).
However, since body/foot shapes are all different, we cannot suggest you the exact size you have to wear. Please see detailed measurements at the bottom of the product details page as well.
In case of exchange due to ill-fitting (shoes), round-trip shipping cost will be borne by the customer.


How long will it take for my international order to be received?

It usually takes 7-10 working days for you to receive the order from the date you purchased. Once the order is dispatched, it takes about 4 days to arrive at your doorsteps. Tracking number is issued once the order leaves the warehouse. Arrival date may be different depends on the Customs of desinated country, so please keep track your order using the provided tracking number.


* Season items (Summer/Winter) may take 3-5 additional days.
* store-made items may take 3-5 additional days
* Customized or handmade item may take 7 additional days (shoes, leather bags, customized clothing and etc.)



| Shipping

Do you ship internationally?

Yes, we ship to international countries. Click here if you want to check the list of the countries where we ship.

Since Standard EMS service is not offered to some countries, they need to be shipped via EMS PREMIUM. Therefore, additional shipping cost will be charged for such orders.


Should I expect to pay duties and taxes for my order?

International orders will be delivered by your local postal service. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order. Payment of any duties and taxes are the responsibility of the recipient and these fees are collected at the time of delivery. More information can be checked by contacting your local Customs office.


*In case of return due to unpaid duties and taxes, we will refund the amount as deducting the original shipping fee of your order.


How do I track my order?

To track your order, please click here then enter your tracking number. You will then be able to view all of your shipping status. For tacking order, you might wait for up to 24 hours for processing. If still cannot track it, please contact our Customer Service.


Why is it still undelivered to me even my order status states that it is delivered completely?

Tracking number is provided once the order is shipped. Please simply log-in to your account and go to MY PAGE then see ORDER. However, a week after it ships out, order status is automatically updated into "Delivered" by our system.

If you failed to receive your package within 4days from the "Delivered" status, or it says it was received by unknown recipient, please contact our Customer Center as well as the local postal office.


Why is my order is being returned to Korea?

In case of absence of addressee or uncleared customs, packages are sent back to the sender as failed delivery.

If you wish to have them back, you will be charged with shipping cost based on the weight of the parcel. In case of refund, original shipping cost will be deducted from the refund amount.

We do not take responsibility for wrongly typed address, so please double check before you make your payment.



| Exchange/Cancel/Return

Can I modify my order before delivery?

Modification of the order can be only processed if your order is in [Preparing Item] status.

Please click here to contact our Customer Center with below information for further confirmation:

- URL of the item

- Item Name (Code) / Option Detail

- Order Number

- Detail Request


*If total amount is decreased due to cancellation and your order is no longer a target of free-shipping, then there may be a deduction of shipping cost according to shipping policy.


Do you process exchanges?

Unfortunately, we do not accept exchanges.


Can I return my order?

Unfortunately, we do not accept return.



| Missing / Damaged or Defective Item

What if I received the wrongly shipped item from my original order?

If you receive a wrong item, please contact our Customer Center within 7 days of receipt.

We can assist you to get refund for your original ordered item. If you want to receive the item again, we will ask you to place a new order.


Your order will be handled under following procedure:

①You will be asked to send photos of the wrongly shipped item through e-mail.

②Wrongly shipped item will be refunded in reward point or the payment method you used for the order.



What if my received item is damaged or defective?

If you receive a damaged or defective item, please contact our Customer Center within 7 days of receipt.

We can assist you to get refund for your original ordered item. If you want to receive the item again, we will ask you to place a new order.


Your order will be handled under following procedure:

①You will be asked to send photos of the damaged or defective item through e-mail.

②Damaged or defective item will be refunded in reward point or the payment method you used for the order upon approval from item inspection team.



What if part of my order is missing?

First of all, please check your order status on MY PAGE, because this may be a case of part shipment.

If all items are confirmed to be shipped but you still have a missing item, please contact our Customer Center with this information.

We can check the orders only if it is reported within 7 days of receipt.


Your order will be handled under following procedure:

①You will be asked to send photos of the received items, invoice, and the package through e-mail.

②We will check on our shipping system if the item is omitted from the original shipment.

③We will send you an e-mail with final confirmation.

④When confirmed as missing item, we will process refunding for the missing item.

  However, if omitted item checks as sold out, then it will be refunded immediately as well.



| Reward Point / Coupon / Membership

What is reward points?

Reward points can be used as cash when you are shopping with us online.

*Only members can use the reward point.

*The points are only valid for 1 year.


How can I check and use my reward point or coupon?

If you are a member, you can check MY PAGE to see accumulated amount of reward points or coupon you have.

The pending reward point due to purchase will be available for use 7 days after the delivery is complete. Once reward point becomes available for use, you will see a little box on the check-out page to enter amount to use.

*When payment is made in reward point, any form of cash refund will not be available, which means reward point is only refundable in reward point. Accumulated reward point cannot be returned to the customer in cash in any cases.

Payment

We accept the following forms of payments:


• PayPal & Credit cards ( VISA, MASTER, AMEX, DISCOVER)

• Eximbay ( Union Pay )


Shipping

  • Shipping Method : Selected by customer
  • Shipping Area : Worldwide
  • Shipping Rate : Selected by customer
  • Delivery Time : 7 - 14 days
  • Shipping Options


    Shipping Model

    Shipping Destinations

    Shipping Period

    Shipping Fee

    Under $200

    Over $200

    EMS

    Worldwide

    5-10 Business days

    29.99

    Free

    Fedex(HomeDelivery)

    U.S.

    5-10 Business days

    19.99

    Free

    Fedex(SmartPost)

    U.S.

    5-10 Business days

    14.99

    Free

    DHL

    U.S.

    5-10 Business days

    24.99

    Free

    Pantos(Aupost)

    Australia

    7-14 Business days

    19.99

    Free


    *USA is excluded from EMS shipping

    EMS Premium Service

    We may request additional cost depending on the size and weight for EMS premium service If your address is not included in applicable shipping countries. 
    Please click here to check more details for EMS premium service. 



    Track Orders

    Please refer to below sites If you want to track your order.

    Worldwide Tracking : http://www.track-trace.com/post

    * Order tracking time is vary depending on the shipping company. 
    * It may take more than 24 hours after shipment. 



    Track DHL parcel 

    Please follow below ways to track DHL parcel 
    (1) Check Tracking Number on your Order Detail Page 
    (2) Click "Track Order" to see details 
    (3) Copy "Tracking Number" on "Hawb Information" 
    (4) Go to DHL Official Site (Check above Track Orders). 
    (5) Track your order "Tracking Number" you copied. 


    Customs and Duties


    The recipient is responsible for all/any import duties and taxes which may occur during international shipments.

    Please be advised that these charges are levied by the destination country and we do not have control over them.



    For Product Returns due to Reasons Caused by the Customer


    Any product returns due to reasons caused by the customer which includes but not limited to: incorrect shipping address, unidentifiable recipient, unpaid taxes and duties and etc.

    - The returned product will not be re-shipped.

    - The customer is responsible for all/any relevant expenses during the return process such as round-trip shipping, customs and etc. This will be done by either deduction from refunds or extra charges.


    (1) Process for refund requests

    Once the parcel returns, refund will be issued after subtracting all fees and expenses. Price will vary depending on shipping methods from the returned product.

    For other countries where are non EMS service regions, refund will be issued in accordance with the EMS Premium Service.


    (2) For re-delivery requests

    There are NO re-deliveries

Returns & Exchanges

Damage, Defective Item(s)


If you receive a damaged or defective item, please contact our Customer Center within 7 days of receipt.

We can assist you to get refund for your original ordered item. If you want to receive the item again, we will ask you to place a new order.


Your order will be handled under following procedure:

①You will be asked to send photos of the damaged or defective item through e-mail.

②Damaged or defective item will be refunded in reward point or the payment method you used for the order upon approval from item inspection team.



Exchanges/Return


Unfortunately, we do not accept exchanges and return.

Refunds

It takes 3-5 business days to issue a refund for a returned or cancelled order.

Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.

Other

Reward Points

Your reward points for purchased order will be issued once order is delivered completely,
Meanwhile, you are free to spend your available reward point balance.



Requirements

If you pay for your order with reward point, you are required to spend a minimum reward point of $1.



Cancellation of reward points

Pending point issued from orders will be automatically cancelled on cancellation or return of the relevant order. 
Your reward points will be cancelled if you close your account. 



Reviews

If you write review for each product your purchase, we will credit you in reward point.
 
$1 Point : Text review only per 1 item
$2 Point : Text and Photo review per 1 item

* To confirm your identity, you should join a membership and log in and write a review.
* 1 Point can be used as $1.
* Point will be given after the staff of DABAGIRL checks your post.



Membership Level

DABAGIRL offers 4 different levels of membership benefits.
You can enjoy exclusive benefits and earn reward points with your purchases at each level.

DABA GIRL
Accumulated order amount : $1 ~ under $99
Reward points rate : 1%
Benefits : 10% off birthday coupon

DABA VIP
Accumulated order amount : $100 ~ under $299
Reward points rate : 2%
Benefits : 10% off birthday coupon

DABA VVIP
Accumulated order amount : $300 ~ under $1,499
Reward points rate : 3%
Benefits : 10% off birthday coupon & $1 off order

DABA S.VIP
Accumulated order amount : $1,500 ~
Reward points rate : 5%
Benefits : 10% off birthday coupon & $2 off order & 5% off coupon every month

* Discount coupons for members will be issued on the first day of every month and valid for 7 days.
* Birthday coupon is valid for 15 days from the date issued. 
* Above membership benefits can be changed depending on availability.


Restrictions

 

- You may earn Reward Points by purchasing goods, participating in various events at DABAGIRL.

- You can use your Reward Points for purchases at DABAGIRL.

- If the order is cancelled, or you fail to order the goods, then no Reward Points will be awarded in respect of that order.

- You have the ability to view and manage your Reward Points through your Member Account Info.

- Reward points earned before every 31st of December will expire after Date of Expiration which is every 1st of February (In the following year). Also, Reward points will automatically expire upon cancellation of membership account of DABAGIRL.

- Reward Points cannot be redeemed for cash nor transferred via third party.

- DABAGIRL can amend Reward Point Policy at ones option. In reference to amend of Reward Points Policy, DABAGIRL will notify to all members prior 30 days.


WORLD SHIPPING SERVICE

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